Our Guarantee

Whilst every effort is made to keep our nursery stock healthy, our liability for plants supplied is limited to the replacement of those plants or a refund of the price paid. No Warranty expressed or implied is given as to the growth or suitability of those plants to their ultimate location.

If you are not completely satisfied, Barcham Trees must be notified in writing (via email) within 3 days of receipt of the trees. Failure to do so will deem those goods as being accepted.  If you are unhappy please do not plant the tree(s), as doing so will also deem the tree as being accepted.

Such is our confidence in the trees that we supply that we will guarantee all our trees for 12 months from the point of delivery, providing that the Barcham Trees planting guidance and watering recommendations are adhered to. If you have any concerns about the health of your tree(s) during the 12 months following receipt, please notify Barcham Trees of the problem in writing to [email protected]. We will endeavor to replace free of charge any trees which fail within this time frame. Where replacements cannot be offered, in some instances a refund or credit may be necessary. This guarantee does not extend to covering any costs incurred for replanting.

Please note that Barcham Trees are unable to provide refunds against, or cover costs incurred, due to any remediation works being required following tree(s) being planted.

No further responsibility is accepted for replacements, as so much depends on the planting, soil and weather conditions. Barcham Trees plc takes no responsibility for the cost of replanting failed trees.

All refunds made will be credited to the credit or debit card from which the original purchase was made. No cash refunds will be made at any time.

Our guarantee on trees is subject to drought, flooding, wind/storm damage, vandalism and poor practice.