Returns & Refunds
All requests for refunds, returns or exchanges should be made in writing via email to firstname.lastname@example.org.
Tree or product rejection or failure.
Obviously we strive to do our utmost to ensure that all of our clients are happy with the products and trees that they receive from us, however it is inevitable with a live product that there will be some ocassions where the trees do not live up to customer expectations. In this instance i.e. you are unhappy with the quality of the tree(s) or products that you have received from Barcham, we will try and resolve the issue with you by supplying replacement tree(s) or products to you. If we are unable to supply satisfactory replacements to you, then we will endaevour to make a refund to the payment card that was used for the transaction. Whilst every effort is made to perform such refunds in a timely manner, please be aware that it can take up to 3 working days for monies to be returned to you.
If you have received a tree which you deem unsatisfactory due to quality or form, then Barcham Trees will collect this tree for you. Please note that if a tree is ordered in error, or over ordered and you wish for it to be returned/collection for a refund of the cost of the tree or product, in this instance the customer will be liable for a further delivery charge to cover the cost of the collection